All warranties whether they be subject to product defect and / or installation are predicated on a pro rated basis. The basis will be determined by the amount of years the manufacturer warranties the product in relationship(ratio) to how many years the product has been installed in your home. If replacement or additional product is needed, consumer will have to pay their pro-rated share for the amount of years they have used the product. Further, all product defects or replacements (of any type) after a 2 year period the consumer will be solely responsible to pay for all labor costs. All warranties for all flooring are predicated on proper care and are void if customer abuse takes place. In order to keep all carpet warranties in effect the consumer must have carpet professionally cleaned at least once a year and have receipts to validate such. Please remember that flooring will be as good to you, as you are to it. Regular maintenance and cleaning is essential to preserve the quality and durability of your flooring. Thank you for shopping at Express Flooring.